Microsoft Photos lets you create and share videos on Windows 11/10 with its built-in video editor. It has some really nice and convenient features to generate stunning videos like 3D effects, movements, cuts, text additions, etc. However, some users have complained about getting an error code 0x887A0005 on the Photos application. This error code is basically triggered when exporting a video through Microsoft Photos. When encountered, it prompts the following error message:
Update your driver to export video
We encountered a problem with your video drivers and were unable to export your video. Please install the latest drivers from your hardware manufacturer’s website and try again.
Here is the error code, in case you need it: 0x887A0005
Although the error indicates a problem with your video card drivers, there may be other underlying reasons for this error. This could be due to corrupt settings on Photos, hardware-accelerated video encoding enabled in Photos, etc.
Now if you come across the same error code you have landed on the correct page. In this article, we are going to show you different methods to fix error code 0x887A0005 on Photos.
Fix Photos app error code 0x887A0005 on Windows 11/10
Here are the methods to resolve error code 0x887A0005 that occurred while exporting video to Photos on Windows 11/10:
- Update your graphics drivers.
- Run the Windows Store Apps Troubleshooter.
- Repair / Reset Photos app.
- Turn off hardware-accelerated video encoding in Photos.
- Clear the MS Store cache.
- Reinstall Photos.
Now let’s discuss the above fixes being worked on.
1]Update your graphics drivers
Since the error message is causing issues with your graphics or video driver, the first step is to update all of your graphics drivers. You can manually update GPU drivers by going to Settings> Windows Update> Advanced options> Optional updates.
Another method of getting the latest versions of your graphics drivers is to visit your device manufacturer’s website. You can search their website and download and install the latest graphics drivers on your PC.
After updating the video card drivers, try exporting a video to the Photos app and then see if the error is now fixed. If the error persists, proceed to the next potential fix to get rid of the error.
2]Clear the MS Store cache
The error code 0x887A0005 on the Photos app may be due to the corrupted cache associated with the app. If the cache is corrupted, it prevents apps from working properly. So, try to clear the cache of MS Store and then see if that helps you get rid of the error. Here are the steps to do it:
First, open the command prompt as administrator.
Now type the command below in CMD:
Then press the Enter button and let the command run.
Once the process is complete, restart your PC and relaunch Photos.
3]Run the Windows Store Apps Troubleshooter
There may be temporary issues with the Photos app that are causing this error. You can try running the Windows Store Apps Troubleshooter; he might be able to troubleshoot and fix issues with the Photos app. To run this troubleshooter, you can follow the steps below:
- First, open the Settings app using the Windows + I keyboard shortcut.
- Now go to System tab and click on Troubleshoot option in the right panel.
- Then click on Other Convenience Stores.
- After that scroll down and locate the Windows Store apps troubleshooter.
- Next, tap on the Run button present next to Windows Store apps and follow the onscreen instructions to complete the troubleshooting process.
Try exporting videos to Photos after running the troubleshooter and see if the error is not fixed. Otherwise, you will have to try advanced troubleshooting methods to fix the error.
4]Repair / Reset photos
You can try repairing or resetting Photos app to resolve the error as it can be caused by corrupt settings or data on the app. Here are the steps to do it:
- First, launch the Settings app and go to the Apps tab.
- Now click on Apps & Features option in the right panel.
- Next, find the Microsoft Photos app in the list and click on the three-dot menu button present next to it.
- Then click on Advanced options.
- On the next page, scroll down to the Reset section.
- Click on the repair button to repair Photos app.
- Relaunch Photos and see if that works for you.
- If the Photos app repair does not work for you, you can use the Reset option to reset Photos app to default.
Hope this will fix error code 0x887A0005 on Photos for you.
See: Microsoft Photos app is missing or not working.
5]Disable hardware accelerated video encoding in Photos
Try turning off the hardware-accelerated video encoding feature in Photos settings and see if that fixes the error for you. To do this, launch the Photos app and navigate to the three-dot menu option present in the right panel. Then click on the Settings option. After that scroll down to the Video section and from there turn off the Use hardware-accelerated video encoding when available to fall over.
After disabling the hardware acceleration option, try exporting your video to Photos and then check if the error is gone.
If none of the above solutions work for you, the last resort is to reinstall the Microsoft Photos app. Reinstalling the application will replace program files, shortcuts, registry entries, and other relevant data files with new files. So, uninstall and then reinstall Photos.
Here are the steps to reinstall Photos on your Windows 11/10 PC:
First, open the command prompt with administrator privileges.
Now enter the command below to uninstall Microsoft Photos:
get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
After the command is executed, restart your PC.
Then go to Microsoft Store, search for Microsoft Photos and install it from there.
Finally, launch the Photos app and see if you can export videos without the error code 0x887A0005.
Read: Fix There is nothing to show here error in the Photos app.
Why is the Photos app not working on Windows?
If the Photos app is not working on your Windows 11/10 PC, it could be due to corrupted settings or cache files. To fix it, you can try resetting or repairing the Photos app, reinstalling the app, or unpairing the OneDrive connection. You can check out this guide to fix if Photos is not working on your PC.
How do I reset the Photos app on Windows?
To reset the Photos app in Windows 11/10, open Settings and go to Apps> Apps & features, then select Microsoft Photos. Now click on the three dot menu option and tap on advanced options. Then scroll down and tap on the Reset button to reset the Microsoft Photos app.